Regulations - the supply and sale of products on the website
www.galleriadellampadario.it is governed by the following general conditions of sale. Products purchased via the website are sold by:
Galleria del Lampadario Snc
Via Monte Luco, 10 - 05018 Orvieto Terni
P.IVA - 01345190555
“The customer” is defined as the purchaser of products, meaning the consumer, whether individual or legal entity, that effects a purchase for personal consumption and not in the guise of a business.
“The website” is the set of pages related to Galleria del Lampadario Snc.
“Prices” are the costs of the products listed on the site.
“Delivery charges” are the cost of the shipment of the product.
“Promotions” are the sales of Galleria del Lampadario Snc products, or parts of products, under certain conditions and for limited periods of time.
“Shopping basket” is the virtual container present on the website where products selected by the customer are placed.
“Conditions of sale” are the rules herein regulating the relationship between the customer and Galleria del Lampadario Snc for the purchase of products.
“Delivery” includes all items shipped directly from our shop to your home within 15 days.
“Articles on order” includes items that require longer delivery time because they require us to order from our suppliers incurring extra shipping time. For these orders you will receive notification when shipping occurs.
The supply and sale on the website www.galleriadellampadario.it forms a contract between the customer and supplier and is subject to Article 50 ss. of Legislative Decree 6 September 2005, no. 206 (Consumer Code) and Legislative Decree 9 April 2003 no. 70 (Law on Electronic Commerce). The purchase of products is intended for consumers.
These conditions of sale govern the relationship between the customer and Galleria del Lampadario Snc for the purchase of products on the site.
The customer is obliged to read carefully and accept the conditions of sale which Galleria del Lampadario Snc provides and to enable the storing and use of data in compliance with Article 12, code 3 of Legislative Decree no. 70/2003.
How to buy:
To purchase the selected item, the customer should register by entering details according to the registration instructions provided. Customers must fill in and submit the online purchase order form available on the website to Galleria del Lampadario Snc, following the instructions provided. The purchase orders must be filled in completely in every section.
Customers must place the selected product in the “Shopping basket” and after having read and accepted the shipping costs, may proceed with purchase.
If the customer needs to amend the order or to modify the data provided, they can do so by following the procedure as shown on the website. The customer can modify the number of products selected by adding or deleting one or more products in the shopping basket.
At the end of this procedure an overview of the customer’s order will come up on screen, including the delivery charges. The customer must confirm the information to go ahead with the purchase.
Following this, the customer will be directed to choose the type of payment desired and to click on “Go to checkout”.
All special offers are valid only on online purchases. For personalised discounts, send us an email.
By confirming the purchase order the customer accepts the terms and conditions of the sale as contained on the website.
When Galleria del Lampadario Snc sends an order confirmation to the email address provided by the customer, this constitutes the acceptance of the contract proposal.
The contract is considered conclusive, and binding for both parties, when the order confirmation is sent to the customer.
The order confirmation sent by Galleria del Lampadario Snc will include details on the product/s purchased; the price of the product/s; the means of payment; delivery costs and the right to cancel in accordance with Article 13 of Legislative Decree no. 70/03.
After making the payment you will receive an email confirming receipt of payment and from that moment the despatch and delivery times will take effect.
Customers’ rights to compensation or indemnification for damages, and any contractual or other liability for direct or non-direct damage to people and/or things are nullified by the rejection, even partial, of an order, or the cancellation due to non-payment within the period stipulated.
The catalogue of products available as seen on the Galleria del Lampadario Snc website, while constantly updated, may be subject to changes without notice.
Prices of products are shown in euros and include all taxes applicable.
Prices of products do not include delivery costs which will be shown to the customer in the purchase order overview.
The price of the product is that which is indicated on the website at the moment of the order. There will be no increases or decreases in price irrespective of sales promotions offered before or after the purchase.
The customer can choose between two payment methods: by account and/or credit card on PayPalTM or by bank transfer.
Payment through PayPalTM : the customer must provide the details required by PayPalTM without having to re-enter credit card/pre-paid card details. The transaction will be handled directly by PayPalTM a leader in online payments.
Galleria del Lampadario Snc does not accept forms of payment other than those already specified.
Delivery of products is carried out by courier and delivery times depend on the final destination, the date the order is placed and the availability of the product.
Barring unforeseen circumstances, delivery within Italy should take two working days. For isolated addresses such as mountainous locations, small islands and other extremely isolated areas, delivery will take four days. Delivery of the goods can take up to seven days from receipt of the purchase order.
Upon despatch of product you will receive an email notification. Our system calculates shipping charges based on parameters set by the courier. You can check the cost of delivery by clicking ‘Shipping’ when you have completed your order. BEFORE PAYMENT please carefully check your order overview and the costs listed to avoid potential problems.
Delivery prices (GLS and BRT couriers)
Within Italy - €15
Free shipping on purchases over €150
Upon receipt of the despatch notification the courier will deliver the package within the times mentioned above, depending on final destination. We recommend that you contact the courier directly to ensure you will be home to receive delivery or to arrange a time when you can be home to avoid incurring extra costs.
Faulty goods guarantee
In the case of faulty and/or damaged goods, we would ask you to send an email to email@example.com within 24 hours of receipt of the goods with photographic proof of the damaged goods. Please include the order reference number and the delivery reference number. Following appropriate verification, we will proceed with refunding the cost of the goods and/or replacing the goods at our expense.
Cancellation and returns rights
In accordance with Article 64 and Legislative Decree no. 206/05, the customer can exercise the right to cancel without penalty and without specifying the reasons.
To do so the customer must follow this simple process:
A) Within 10 working days from receipt of the product and by registered post, send Galleria del Lampadario Snc notice of the wish to rescind the contract, attaching acknowledgment of receipt.
B) Using a courier of your choice, send the product back to Galleria del Lampadario Snc, Via Monte Luco 10, 05018 Orvieto (TR). The product should be carefully packed in the original packaging with a copy of the registered letter previously sent.
C) The notification may be sent by fax, telegram or email (under the same terms) provided it is confirmed by a registered letter with the acknowledgment of receipt, within the following 48 hours.
D) Galleria del Lampadario Snc will proceed, by bank transfer to reimburse the cost indicated in the purchase order and the initial delivery charges relating to the product for which the customer has exercised their right to cancellation, within 30 working days of the receipt of the returned product.
E) The right to cancellation will be make invalid if the product is not returned intact, is missing the original packaging, or is missing integral parts or is damaged for reasons other than transport. In the case of dispute, the customer agrees that the relevant jurisdiction is Bergamo.
1) In order to purchase products from the website, customers must provide the personal information requested on the form.
2) The data provided upon registration is handled by Galleria del Lampadario Snc for the purposes and in the manner, set out below in full accordance with Legislative Decree no. 196/2003 (law pertaining to the treatment of personal data) and its subsequent amendments.
The data provided are used for the following:
- To process and conclude the purchasing contract.
- For statistical purposes and to send out promotional material including by email.
3) Data gathering for the purposes mentioned above is through automated and non-automated methods and lasts as long as is necessary to achieve said purposes. Specific security measures are taken to prevent data loss, illegal or incorrect use and unauthorised access.
4) The provision of personal data by the customer is voluntary. However the refusal to provide the data necessary in point 2) a will render purchases on the website impossible to process.
5) Refusal to provide data for the purposes referred to in 2) b will not cause any impact on customers’ ability to purchase products on the website.
6) The controller of data provided is Galleria del Lampadario Snc, Via Monte Luco 10, 05018, Orvieto (TR) VAT no. 01345190555. Email: firstname.lastname@example.org
7) The personal data provided to Galleria del Lampadario Snc are handled exclusively by parties expressly chosen by the data controller. These parties are responsible within the corporate structure to carry out activities for the proper management of customer relations in the context of the purposes already mentioned.
8) Customers may at any time, under Article 7 of Legislative Decree no. 196/2003, request the confirmation of the existence of such data, may request the correction, addition of deletion of said data, by writing to: Galleria del Lampadario Snc, Via Monte Luco 10, 05018, Orvieto (TR) VAT no. 01345190555. Email: email@example.com
Information and complaints
For information on products or other matters, or clarification of the terms of sale the customer can call us on: +39 0763 627400 Tuesday and Friday from 10am-1pm and 4-6pm.
Relevant laws and dispute resolution:
The contract between Galleria del Lampadario Snc and the customer is governed by Italian law.
In the case of poor service or a dispute, the jurisdiction, if located within Italian territory, will be that of the place of residence or domicile of the consumer, as is mandatory under Article 33 paragraph 2 of the consumer code.
For customers domiciled within the European Union, Articles 15-17 Reg. 44/01 EU will apply.
For customers domiciled outside the European Union, the Court of Terni will be exclusively responsible.
All services available on our website can be purchased with the following payment methods:
- Bank transfer
- Credit card through PayPalTM
- You can choose the method of payment when making the order on our website.
Galleria del Lampadario Snc will in no way be aware of your credit card details as the transaction is made directly with the PayPalTM server.
We only receive confirmation of your payment directly from PayPalTM.
PayPalTM the online payment system that gives top priority to transaction security, reassuring the consumer on the safety of data provided on the internet and reassuring the merchant regarding potential fraud.
Protocol SSL3 128 BIT
The communication between the browser and the server of the bank is guaranteed by a 128 BIT encrypted transfer SSL3 (currently the highest standard of security with server certification).
As the parameters transmitted via the customer’s browser are encrypted with high security algorithms the consumer can in no way interfere in the communication between the merchant (Galleria del Lampadario Snc) and the bank.
To further enhance security, the merchant (Galleria del Lampadario Snc) must specify one or more IP addresses for the servers which will communicate with PayPalTM or bank servers. With reference to the latter, with every call a cross check will be made on the last merchant ID and the IP address of the caller. The merchant (Galleria del Lampadario Snc) will then have to amend its reply pages on the outcome of the transaction (URL OK or KO) in order to be able to decrypt the bank’s response.
SERVER/SERVER Communication Reliability
Thanks to the direct SERVER/SERVER communication, the merchant (Galleria del Lampadario Snc) is assured of receiving a response from the bank on the outcome of the transaction, even if the purchaser closes the browser before receiving a response.